Home Frequently Asked Questions

Frequently Asked Questions


Q. Why your prices are less than other portals for the same product?

Ans. Our prices are less because company's like us used to sell the products on different websites with included their commission. Those commissions are applied at Racemos

Q. Is it necessary to have an account to shop on Racemos?

Ans. Yes, it's necessary to log into your Racemos account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Q. I missed the delivery of my order today. What should I do?

Ans. The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

Q.The delivery of my order is delayed. What should I do?

Ans. On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track by conatcting us through Whatsapp/live chat

Q. What should I do if my order is approved but hasn't been shipped yet?

Ans. We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

Q. Can I take the shipment after opening and checking the contents inside?

Ans. As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

Q. How do I know my order has been confirmed?

Ans. An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the we ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Racemos account.

Q. If I request for a replacement, when will I get it?

Ans. Contact through Whatsapp to check the status of your replacement. In most locations, the replacement is initiated after the originally delivered item is picked up and delivered to Service Center. Please check the SMS & email we send you for your replacement request for more details.

Which products are not eligible for returns?

Branded products like HP, Samsung, Kingston, Western Digital, Seagate, Techie, Dell and Sandisk are not eligible for return after Broken Seal, If customer finds any defect such as not working etc, can visit to the nearest Service Center and get it replaced.